Privacy Policy

Last Updated: October 27, 2025

1. Introduction

Welcome to Burgundy Serviced Apartments ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event booking system, including our Facebook Messenger bot.

2. Information We Collect

2.1 Information You Provide

When you make a booking through our system, we collect:

• Contact Information: Your name, email address, and phone number
• Booking Details: Event date, time, number of guests, package selection
• Facebook User ID: When booking through Messenger (used for conversation tracking only)
• Communication Data: Messages and conversations through our Messenger bot

2.2 Automatically Collected Information

• Usage Data: How you interact with our booking system
• Device Information: Browser type, operating system (for web calendar)
• Log Data: IP address, access times, pages viewed (for security purposes)

3. How We Use Your Information

We use your information for the following purposes:

• Processing Bookings: To manage and confirm your event reservations
• Communication: To send booking confirmations, updates, and event reminders
• Customer Service: To respond to your inquiries and provide support
• Improving Services: To analyze usage patterns and enhance our booking system
• Calendar Management: To display availability and prevent double bookings
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Facebook Messenger Bot

When you interact with our Facebook Messenger bot:

• We receive your Facebook User ID to maintain conversation context
• We do NOT access your Facebook profile information
• We do NOT post to your Facebook timeline
• We do NOT access your friend list or other Facebook data
• Conversations are stored temporarily to complete your booking
• You can reset your conversation anytime by typing "cancel"

5. Data Sharing and Disclosure

5.1 We DO NOT Sell Your Data

We will never sell, rent, or trade your personal information to third parties.

5.2 We May Share Information With:

• Service Providers: Email services, SMS providers (only for booking confirmations)
• Payment Processors: When payment features are enabled (in future updates)
• Legal Authorities: When required by law or to protect our rights

5.3 We Do NOT Share With:

• Marketing companies
• Data brokers
• Social media platforms (except Facebook Messenger for communication)
• Any third party for advertising purposes

6. Data Retention

• Booking Records: Retained for 2 years for business and accounting purposes
• Messenger Conversations: Stored until booking is completed, then archived
• Calendar Data: Retained as long as necessary for scheduling
• Account Data: Retained while your account is active

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Secure HTTPS encryption for all web communications
• Database encryption for stored information
• Access controls limiting who can view your data
• Regular security updates and monitoring
• Secure servers with firewall protection

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Stop using our services at any time

How to Exercise Your Rights:

Contact us using the information in the "Contact Us" section below.

9. Cookies and Tracking

Our website uses minimal cookies:

• Session Cookies: To maintain your login session (admin users only)
• Preference Cookies: To remember your settings
• We do NOT use advertising or tracking cookies
• We do NOT use Google Analytics or similar services

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our website
• Sending a notification through our Messenger bot (for active users)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Third-Party Links

Our service may contain links to third-party websites (e.g., Facebook). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. International Users

Our services are operated from the Philippines. If you are accessing our services from outside the Philippines, please be aware that your information may be transferred to, stored, and processed in the Philippines. By using our services, you consent to this transfer.

15. Consent

By using our event booking system, including our Facebook Messenger bot, you consent to the collection and use of your information as described in this Privacy Policy.